A video of a doctor verbally “abusing” a patient went viral. Why the mainstream is dead wrong about it.

It’s time to support Dr. Peter Gallogly and protect our health care professionals. #silentnomore

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66 Responses to “Why We Should All Support Dr. Peter Gallogly”

  1. Joan Smith

    I support this physician but I do understand the patients frustration. However, she was wrong, she was seen initially and had some lab work done, a urine test. The physician was correct, don’t like the service, there are many urgent care offices, and emergency rooms where she can wait for hours and hours. Having been there and experienced that both as the nurse and a patient. Triage, and getting the sickest out is important, tests take time, its not an instant result. I would have lost my cool too doc, I am now a hospice nurse, that means I have to travel from home to home or facility to facility, traffic and distance have caused many patients to lose their cool and call me screaming…. I am but one person, alone traveling, I will get there asap.It is correct that when we started treating patients like customers, it all went to hell in a hand basket. In my former hospital, the lead charge nurse would try to calm the patients down and bribe then with gift cards, meal tickets and other such bribes. THAT IS wrong, it is like admitting guilt for being delayed for issues we as nurses cannot help. Press Gainey and HCAPS have driven many health care professional out of the hospital. I agree with you Doc Z without a doubt

  2. Teensy

    Surgical ICU nurse here- our patient satisfaction scores are awful but our outcomes are awesome. Patients don’t want to get out of bed and cough and deep breathe after they’ve had their sternums sawed open! But it is our responsibility and the best for their health if we make them do those things. Then we ask them how they liked their ICU stay after they received appropriate ICU care. Go figure. #notthehilton

    • Cindi

      Amen!!! Nurse for 30 years. I’ve been hit, pushed, tripped, spit on, had food thrown at me, men’s urinals thrown at me, screamed at, cussed at… and none of those things were in a nursing home or convalescent hospital. All by grown up, supposedly, people in the hospital, at a clinic and even in home care.
      I was given the perfect t-shirt for Christmas a couple years back… it says, NURSE… Im here too help your ass… not kiss it. Its so true.

      • Chester Pemberton III

        I have one that says “Nurse…I’m here to save your ass, not kiss it.” Gotta live ER Nursing.

      • Maureen Tuohy

        I have that same shirt! 🙂

      • Kat

        This woman was acting normal, not spitting or tripping or whatever you’ve experienced before.

  3. Tian Toraason

    I’m a frequent patient raised by an OB/GYN father. I know it sucks to wait but I can’t imagine treating anyone this way let alone people who are doing their best to make you better. The medical field has become so mistreated by the general public. Even when I felt my worst during cancer treatment I made an effort to treat everyone helping me my best. If I could make them smile or laugh it made me feel better too. This woman should be ashamed.

  4. Adam Hester

    I manage a pain management and also a Suboxone addiction clinic while also acting as the patient advocate. I transitioned to the health care field after 20 years in the hospitality restaurant and hotel field. One major thing I carried over and train my staff is that healthcare is a customer service industry. In my experience, it has been truly lacking in genuine customer service. But at the same time the patient (customer) is not always right. I will not allow my staff, providers or myself to be subjected to abuse from the patient. There is a definite line between legitimate patients issues and complaints vs aggressive verbal and physical abuse which I feel often comes from a sense of entitlement that has been reinforced by previous successful results from such behavior. The patient has the right to go elsewhere and as a health care providers we also have the right to refuse service based upon an incompatibility to work with the patient based upon such aberrant behavior. I act as the buffer between staff and patient. Compromise and understanding are key on both sides and sometimes they can not be reconciled. When that happens provider/patient relationships must be severed for the benefit of all involved.

    • cherylmoore

      Too bad those manager people are often not available when most needed. Wish they were!

  5. Steve Parker, M.D.

    The only thing Dr G did wrong was apologize.

    The Florida Medical Board and Social Justice Warriors will use that to hurt him.

    Of course, I reserve the right to change my opinion as additional facts become known.


    • Jay

      I don’t agree with the patient but you can’t put your hands on a teenage girl and storm off with her phone because she said she was recording. That is where he loses me. He definitely acted less than professional. Way less.

      • James Reilly

        Sometimes true professionalism transcends the aesthetics of the situation. He didn’t man-handle or assault this teenager. He was protecting his staff and his other patients from inappropriate exposure.

        When you are at the doctor’s, you are not at McDonalds. The person next to you in the waiting room may have a STD or fetal demise, and they definitely wouldn’t want to see their face in the background of a viral video recorded in that waiting room. Taking the phone is the only way to assure that doesn’t happen.

        The guy did everything right. He momentarily, and justifiably lost his temper, and apologized for it. It’s just the decent, human thing to do, and the fact that his apology will be seen as an admission of wrong-doing is a perfect example of how broken the system is.

        • disqus_L2gNXMPSNY

          Well said

    • Yaqueline Arjona, ARNP

      I agree….

  6. Alyse Mullon Tumelson

    I support this doctor! Listen, we are all human and sometimes people just push it too far. I feel sorry that these individuals manipulated the video and narrative to smear this doctor. As a University of Florida graduate, I say, “Rock on doc, these punks are gator bait!”

  7. Susan Ruffaner Gahagan

    I have an inside scoop on this and you are only seeing a portion of the doctor’s reaction, and it is taken out of context.

    • Suzanne Reilly

      I BELIEVE you!!!

  8. Jessica Quiggle

    There is a Dr at scared heart that had no excuse to act like this but did towards me after I asked what he would do if his wife was in my spot.

  9. Rita

    What a tough situation, and a crummy day at work for them. Sometimes doctors, nurses, and clinics are busier then one armed paper hangers, I’m surprised that Dr Gallogly had his cool for so long!

  10. Kathy Moore

    ER nurse for 23 yrs…yes, I’ve seen a few of us “loose it” momentarily with a demanding pt who has unrealistic expectations. With that being said the ratio of belligerent, demanding
    belligerent “customers” who are aggressive towards care provider TEAM (the ER staff encompassed) is 100:1CONSERVATIVELY, the staff are human too and all to often are suffering from a sandwhich effect of unrealistic expectations from both the “customers” but more importantly highly educated non clinical, non medical Administration Staff who heavily burden us in the trenches with deeper unrealistic expectations. Being human one of us on occasin “looses it”. I agree that video is a 60 second snapshot ending of more than a few minutes of agressive behavior of the “customer” that lead up to the end video. As I say with the DATA numbers we are continually inundated with from administrators, if your not going to provide me with all of the data don’t show us any of it and don’t cherry pick what is shared to further a one sided agenda. We all are victims of a very broken system, both care providers and our PATIENTS (not customers)! Thank you for bringing this to light.

  11. Vivian Sadie

    I would be proud to work for him and like physicians. I’ve been a caregiver all my life but became “licensed” in 2003 after working in an administrative role for over 10 yrs prior… Long story short, my husband of 20yrs died 5/14 after 9 mths of fighting (I was working in ED), a few months later my mother was diagnosed with a brain tumor.

    I decided to leave the ED and go to psych (my healing was helping others.) In Nov I had a horrible weekend with borderline personalities. Trying to encourage skills before pills, a pt called me a “cunt” and gave me the finger. Without thinking, I gave it back. When he went “off” I told my co worker to call security and let him know if he didn’t calm down, he would be put in seclusion. (What I was told to do because 2 wks prior, I was slapped by a pt hard enough to break my glasses while attempting to replace her fall bracelet, and her consequence was to say “I’m sorry” as she whispered “I’m glad they broke”. )

    I broke down; releasing grief, finally. My supervisor wanted me to go to the ED for “someting”. I refused,..the pt apologized to me and I to him,stayed, finished charting and went home numb.

    Well administration decided it was borderline abuse and I was given the choice to resign or be terminated. No rehire. I had just been commended by the powers that be just weeks prior for my loving concern for pts!

    At my “disclipline” I was offered employee assistance! Why not after my devastating loss? The next month my mother passed.

    So disappointed at the lack of understanding/care from the “leaders” that have NO CLUE what we do.

    Hooray for you docs that stand up for real care/staff and the stupidity of pt satisfaction driving fiancial reimbursement! We’re saving lives, not worried if the “size fits” You want dilaudid for a toothache, really?

    • cherylmoore

      I’m so sorry that happened to you.

    • Yaqueline Arjona, ARNP

      I am so sorry that this happened, especially in light of your ongoing personal pain…..

  12. Jason Setley

    Level 1 Trauma Regions Hospital worker here, long with my wife ( ER staff ). The only thing Dr G did wrong was apologize.

  13. lokelani

    If you are that sick, how in the world do you have energy enough to be verbally abusive ? If you are that sick, you are going to be quiet and miserable. Therefore, I don’t think that woman was sick and was probably at the urgent care for secondary reasons, like trying to obtain opioids.

  14. Dr. Molly

    Traditional primary care system pushed me to “snap,” and thank God. Because, when I saw my personality change and professionalism suffer, I realized it was time to make a change. I started my own Direct Primary Care practice in 2015, and I’m now able to do what I was trained to do, and I am happy. Please primary care docs who are reading this, leave the system! You won’t regret it.

    • John Smith

      Best response that I have seen here…

  15. Dr. Molly

    Please keep in mind that much of the MSM narrative about police officers are similarly skewed (married to police officer).

  16. Karen Sibert MD

    Excellent podcast! Patient satisfaction scores have done incalculable harm to medicine. Patients aren’t customers. There is a role for some paternalism in medicine (and I can say that!). There are times when we do know best; that’s why you go to the doctor in the first place. Patient empowerment gets you patients who won’t take no for an answer, whether it’s antibiotics, opioids, or whatever. It’s a very entitled world out there.

    • John Smith

      Yes….it is a very entitled world out there, your comment stands as proof.
      Yes…patients are customers. They are paying you (very well) to handle the stress of your job. Perhaps, if you can’t manage it…you should seek employment elsewhere?
      Paternalism: you do have a responsibility to talk to your patients as equals and not in a paternalistic tone. If i heard the slightest hint of that approach in a practitioner that I hired…I would fire them immediately.

      • anchorite

        Patients are NOT customers. Are police clients? How about firemen? Public school teachers? How about military servicemembers? 80% of hospital births in my state are paid for by the taxpayer. I shattered my leg in a bike accident, and if I was a customer, the surgeon would have been justified in walking away from it because he was at the end of a 48 hour on-call shift, and the hospital could have demanded the entire $60k bill up front in cash before even taking me to the hospital. That’s how an auto shop would have treated someone wanting $60k worth of custom work on their car after hours for no money up front. Then I received 3 pints of blood that were donated to the blood services, which I incidentally donate five times a year on average myself for free. And all that happened because the law said they couldn’t turn me away, and because the surgeon’s code of professional ethics required him to sacrifice his night and spend 4 hours putting my leg back together. Does that sound like a customer to you?

        And NOBODY has the right to abuse someone, in any field, just because they gave them a fee, which incidentally Dr. Gallogly gave BACK because he didn’t care to be treated like crap.

        There is exactly one area of medicine where it is a customer/client relationship, and that’s cosmetic surgery, and I think we’ve seen what kind of Frankenstein nightmares the “customer” comes up with when he/she is always considered right in that area.

        Perhaps if YOU can’t stand doctors being treated like people, you should put in the effort to become one and then you can treat yourself however you like. Real easy to talk. Spend a couple hundred thousand dollars for the privilege of working 100 hours a week training for years to get threatened and treated like crap and we’ll see how “very well” compensated you think doctors are.

        • John Smith

          I think its odd that you write the things you do with no knowledge whatsoever of who I am or what profession I am engaged in. Your assumptions concerning my lack of experience are telling and paint you in such a way that my hope of further intelligent discourse has diminished beyond interest.

        • Jamie Mendenhall

          👏Well said my friend, very well said👏

  17. Dr. Molly

    LOL about the beet salad & the poo. You might have an eating disorder tho #justsayin

  18. Karen Dickerson Kuplack

    I think Dr G.’s letter was extremely classy and appropriate and applaud his self-awareness. Hopefully those two are at least have an RO to never step into that clinic again.

  19. Jennifer Compton

    I am a med/surg nurse. One shift I had a patient yelling at me because I wouldn’t give him Dilaudid due to his blood pressure being below 100 systolic. I spoke to our unit NP and she wrote an order to not give the Dilaudid unless the BP is in a certain range. I went back to the patient to inform him of what the new order was. He continued to yell at me and was saying really ugly things. I quietly told him that if he was going to continue to just yell at me, that I would have to leave the room and come back when he was calm. I told my nurse manager about what was going on. She went in to talk to the patient. The decision was mutually made that I would hand him off to another nurse. This nurse turned around and immediately gave the patient the Dilaudid just to make him happy. This is after me telling her what the new order was and she did not retake the BP. I was furious!! I went back to my nurse manager to ask her about the situation and if there was anything different that I could possibly do if this situation happened again. You know what she told me??!!! She said I should have just stood there and let the patient yell and verbally abuse me. SERIOUSLY? I no longer work for that nurse manager. I refuse to work with someone that tells their staff to just take abuse. I wont. I treat all of my patients with respect and I expect the same thing in return.

  20. Lori Belden

    Funny thing about the “pt as a customer” concept and the Press Ganey/HCAPS approach… it really is moot simply because even if people don’t like certain docs, nurses or hospitals they CAN’T live without them so Healthcare is not gonna go out of business because of bad ratings!! People just go other places. Sadly, It’s clear with the state of personal health these days, there’s plenty of business to be had and in some places too much business.

    • John Smith

      This says a lot about the system. They (the patients) are not able to make discerning decisions so we can treat them however we want?

      • Lori Belden

        Don’t confuse the issues, I am speaking to the ridiculousness of trying to make the field of healthcare customer service based.
        Everyone should be treated with utmost respect regardless of their condition or capacity to understand their condition… this is most especially true in healthcare! But if I am a patient in an ICU I want to know that my medical team is vitally focused on saving my life moreso than getting high scores on their hospitality toward me as their patient….but I’m dead.
        The quality of patient care is not gauged by the behavior of a patient so why should the behavior of patients, which often times is mean and nasty, be allowable toward those trying to help them? We are human, on both sides of the bed, so everyone deserves to be treated with kindness and compassion. Just as a healthcare professional, I cannot fully understand the challenges my patients face unless I walk in their shoes. Neither do they fully understand the challenges I face daily in my care of said patients which as of late are becoming more intolerant, rude, and abusive….maybe because they didn’t get all their demands met while they were hospitalized but they did get well enough to go home. When did that stop accounting for something?

  21. Handy Mandie

    I am an RN and I worked with Dr. Gallogly directly for four years. This man is one of the most caring, kind and patient Doctors I’ve ever had the pleasure to work with in my last 10 years of nursing. I’ve worked in the SICU, in Cardiac Step-Down, in Surgical Intermediate Care and in Adult Inpatient Psychiatry. Dr. G always acted in a professional manner even when dealing with patients having acute psychiatric issues. When he wasn’t working in our inpatient facility he was working at his clinic, often seeing much of the same patient population on an outpatient basis to help them bridge care after psychiatric episodes.

    I was never more abused than when working in Psychiatry. I have been bit, hit, kicked, verbally threatened, cursed at, yelled at, called names, and spit upon. Even though I no longer work in Psychiatry, I still go home from work with bruises, scratches and emotional stress from being battered not only by patients and families but by administrators and my colleagues too. The culture that treats patients as customers only makes these incidents more frequent and allows that behaviour to be tolerated and condoned. My most important job as an RN is protecting the life and rights of my patients. Give me the tools and time I need to do my job well and that’s what I go to work for, to care for my patients through whatever they are admitted for, to protect their rights and privacy and to give them care in a dignified manner to the very best of my ability. I consider my time spent in the SICU and Psychiatry as my most challenging and rewarding.

    But day after day of not having enough staff because the for-profit hospital I work for is trying to show more earnings for shareholders grinds me down. I’m expected to chart on a DOS-based system that is ancient and frustrating. I’m expected to get my job done with few to no breaks and to lift and turn sometimes very heavy patients with little to no help. I’m expected never to make a mistake, to have the time to coordinate care, answer questions and family issues patiently, perform dressing changes, start IV’s, transport patients on telemetry to and from tests and also provide a discharge from start to finish in under an hour and also my medications can’t be given late. I am expected to provide all this and more per patient. I’m burning out as we speak. This needs to be a bigger discussion in healthcare. #silentnomore

    • texianfortruth

      When you have a medical system where MBAs are making decisions instead of clinically active doctors and nurses…who is really practicing medicine?

    • Jean Michel

      Agree with all the kind things you said about him

  22. texianfortruth

    Patient satisfaction is only slightly more effective than asking a golden retriever to evaluate his veterinarian. It is one of the many silly and costly things that MBAs and bureaucrats without any medical training at all have burdened our healthcare system with.

    • John Smith

      Interesting assimilation. You people have an unhinged opinion of your value.

  23. Jean Michel

    I am sad that Dr G. Is going through this. At the same time I am greatful for all my past coworkers whom worked with him have come together to speak up for this man. Not only is Dr. G one of the best physicians I have had the pleasure of working with he is one of the few physicians whom would assist with a violent patient putting himself in harms way to help protect his coworkers. Healthcare is a customer service. With that being said it is shameful that society has accepted it is ok for people to be abusive to healthcare providers. I have been told on multiple occasions that “you should expect it because of where you work.” That kind of attitude is just as unacceptable and another factor that leads to burnout and frustration. So we have a physician whom was being verbally assaulted and set up, which is obvious by the way the girl was holding the camera, to look bad and is probably in fear of losing his livelihood. I hope people view this and start to understand and change their behavior towards their providers. # Silent No More is a great idea. Letting the public understand what goes on is important. Personally I would be honored to have Dr. G treat me.

  24. Tallisse

    Dr. Gallogly is an amazing, wonderful and caring doctor! I know him SO well… and he is a wonderful person. It is completely wrong to take a small clip and think you know all about someone. He is one of the few doctors who actually cares about providing good care to patients in need.

  25. Cindi

    Frequently we have to deal with entitled patients who only care about themselves, don’t understand the pressures Healthcare providers are put under or that there are other Patients besides them. Day after day of dealing with these types of encounters can wear you out! We are human so that means we aren’t perfect. I can see how the Dr lost it and I understand/feel his stress.

  26. Ecrisci

    As a physician I used to stand up for staff that is verbally or physically abusive towards them. One time I did ask a pt to treat his nurse respectfully (he had been berating her loudly). Unfortunately, it ended up with a College complaint against me. Bottom line: it’s the admins job (aka the employer) to defend more vulnerable staff, not the Dr. Unfortunately I found the admins to be not very helpful nor supportive. It’s a broken system where pts opinion rule and abusive behaviour is overly tolerated

  27. Julia Wang

    This seems like a classic example of entrapment. The women obviously had an agenda. They purposefully stayed after they had received their refund, with escalating aggressive behavior, apparently with the plan to start videotaping once they had pushed the physician too far. “don’t worry, mom, I’ve got it all on video.”
    I have the greatest of sympathies for Dr.G. I know that I’ve been in that position more than once. I finally left ER work because work became overwhelming- balancing patient needs, administration demands, and secondary gain issues while still trying to be a good physician and a good person.
    I agree that we cannot encourage and reward patients toward this behavior. This will only incentivize more people to come to the ED/UC with the purpose of provoking some “rich doctor” into regrettable behavior that they can capture on camera for personal gain.

  28. Anonymous-

    I have been in health care first as a RN in several different ICU environments. I have had patients curse at me, hit me, kick me, shut thrown on me, a patient break my hand (physician wanted or. Intubated but not sedated) and I ended up getting blamed for that?!. I also had a patients family member draw a gully loaded glock 9mm that was unlocked and threaten my life as well as the lives of other nurses in the unit(Why? Because she was intubated in field and another family member orally override the DNR/DNI. Luckily, the police showed up, security showed up and we all were able to escalate the situation.
    I am now a FNP in Sleep Medicine and have had a patient get upset because the machine he needed at night an iVAP was $9000 and his insurance was refusing to cover it. He also needed to maintain his DOT certification. He said in an appointment with me that he carries a shotgun at all times and was currently working on the our building expansion through the contracted construction company. He had called and yelled at 3 different of our staff and cursed and hung up on them. I worked to get his machine approved and finally was able to get it approved but because of all the threats I put a note in his record in messages between providers describing the situation so that other providers would be aware. I went out on medical leave due to an autoimmune related issue (hmm burn out related being the only full time provider for the Sleep Center) only to come back to a meeting critizing me for being to friendly to patients(because some I had told I would be going out for surgery) and they had been calling checking on me and refusing to see any of the other providers. Then it was brought up that I put this message in the communication section between providers. First they tried to acuse me of putting it in the actual patient encounter note (wrong, just said patient was irate). I walked out of the meeting and got the worst migraine of my life and ended up taking to many migraine meds and landed in the hospital for 4 days trying to get rid of the migraine and save my liver.
    I fully understand provider burn out and also suicidal ideation. In my area alone there have been 6 physician suicides in the last year. I am not sure about NP’s but I know now that there is several have come down with autoimmune related conditions. I have had patients hit me, kick me and threaten to bite me in examinations. I work in a clinic where there are no PANIC buttons in the rooms and it is not unusual for appointments to run over an hour because we deal with alot of psych issues. But I have had it with hospital system not supporting providers, and not recognizing the possible threatening situations (what’s it going to take a death, rape or full blown assault) for them to protect us the provider. Oh, and I have to mention that I have had patients come in conceal/carrying and have asked them to take their weapon off. I am always afraid what if the patient slips and the gun goes off accidentally and either of us are struck or the bullet hoes through the wall and hits someone totally unsuspecting.
    My complaints have went on blank ears and they actually asked me to take a leave of absence to finish my treatment even though I was released by my physician. Now the ECOC is involved.

    Wake up hospital systems around the country….we matter too! I have to add I work work in one of the top ranked hospital systems in the US.

  29. Charis Chavez Loli

    I had no idea this even happened. I have a lot of close friends in the medical community. Many of them doctors and surgeons, I shared your site with all of them. I am sure they already have heard of you. Or really I should say I hope you are infiltrating every area of the medical field already!! I am very glad to have heard your view on this rather than finding this on FB and agreeing with “the masses” and not digging for the reality of the situation. Love, love, love what you are doing and what you stand for!! You have a fan for life!!

  30. Linda Ray MD

    Thank you ZDogg for speaking up about this. Anyone in healthcare knows what happened here and at some point these patients that berate , threaten staff and use profane, prejudicial language…. well it is just too much. Safety in the office is more important that press ganEY and I am glad he called the police. This is a great example of what is causing physician burnout and I am sure he has thought the last few days to get out himself. I hope he stays and together we have to regain the resilience to take care of patients, most of which understand the public pressures we face because they are teachers and nurses and clergy and retail people …..who know the public is a cross section of folks, not all of which will appreciate your effort. And that is ok.

  31. Zack

    Well, I’m not a doctor, not a nurse, not a PA, not a frontline responder, and I absolutely support the doctor in this case. He’s right. An hour wait time was pretty much unavoidable when I was a kid. A six hour wait time is standard at the ER now, on a night that’s not busy. And it’s not because doctors are lazy, it’s usually because patients are lazy and don’t get there on time, or want to talk about “one more thing” every time their appointment should be over, or there are just a ton of patients who want to be seen first. You don’t wait to get seen and then berate the doctor after he’s done his job. I’ve seen swear words hurled at nurses. I’ve seen police have to restrain patients as doctors. I’ve seen patients argue with doctors when they didn’t agree with their diagnoses. This is not a customer service situation where you go into a store and they kiss your ass to get your business. People have been getting more and more antagonistic towards the people who care for them and advocate for and protect their lives and the lives of their children for decades, and I do not understand it, but this is part of it. If you want to know why costs are going up and wait times are going up, look no further. If you drive people out of medicine with sound bites and heavily edited videos, expect a lot more of it.

  32. Murphy Callahan

    TCAR nurse here. I was in charge one day and a patient literally told me he had called FIVE MINUTES earlier and no one came to him. Then he started dropping the F bomb and was very disrespectful. His family was embarrassed too. We were discharging him. The faster we tried to get him out per HIS REQUEST, the more offensive he got. I am #SilentNoMore for Dr. Gallogly. His actions were unprofessional AND he apologized. Did the rude patient and daughter apologize? Everyone thinks they are entitled to video tape now. Where does it end? I had a family member try to video tape me once. I left the room and called security and let THEM explain to her why that was unacceptable.

  33. Holly

    I’m a little late in this discussion, but I just happened to run across it today and wanted to contribute my two cents…..after seeing this video, I had an overwhelming feeling of anxiety and anger. Not for the patient, but for Dr. Gallogly! I support him 100%! And I am not a doctor, nurse, or even work anywhere close to the medical field. I work in a job which is considered “Retail”, but nonetheless, I deal with the direct public and have dealt with customer abuse such as this, on a daily, if not hourly, basis (and no exaggeration here). This abuse translates to all jobs, not just the medical field, so think about that the next time you purchase something at target or any store, especially during the holidays. Every cashier, waiter, flight attendant, etc. has witnessed this type of behavior from customers and it is nothing new. Everyone in Retail has been warned by their supervisors to sit back and take it, bc that is what is viewed as “Great Customer Service!” And you should take it with a smile on your face! And if you don’t, you’re fired! (That is the best trump joke I can make)… In my personal opinion as a patient, I don’t think Dr. Gallogly did anything wrong. He shouldn’t even have been put into this situation to have to take action against a client and should have been protected. Instead, the office manager or security should have dealt with this type of situation. In this case, maybe he did not have security around, and he was the only authority figure on duty to make any decision (which in under these circumstances you have to be authoritarian in speaking to an abusive customer to make your point clear). I’m not saying It was right to swear and cuss at this patient, but they deserved every word!!! But back to my point…clearly, this patient was out of line and acting for the camera. In the end of the video, the daughter is heard stating “I”m going to hit him! I’ll hit you!” Which shouldn’t be taken lightly and should be taken as a direct threat to the entire office. This Doctor stood up to the emotional and verbal abuse and I applaud him!

  34. John Smith

    This conversation is the best example of closed loop thinking….leading to severe entropy that I have seen in a long while.

    This man broke the law when he took the (teen aged) girl’s phone. No one gets a free pass in situations like this. His peers should not excuse him based on some industry based insular and inflated sense of importance either.

    • anchorite

      Apparently you missed the part where I said I’m not part of the loop, not a doctor, don’t work in a medical office, I’m a patient. And you really want to play the technicality angle? The daughter broke the law when she released a video of people in a clinic waiting room. That’s protected by HIPAA. She broke the law when she physically threatened staff members, including the doctor in the video, and the mother and daughter both broke the law by trespassing. So yeah, let’s play technicalities and see how that ends up. About half the people who go into an ER would be in jail for being on drugs, assaulting paramedics and other staff, or whatever it was they did to be there in the first place, from driving like morons to public drunkenness.

      • John Smith

        So explain to me how the criminality of the daughter (or anyone else for that matter) has any effect on the practitioners actions? Especially considering there was no physical harm as a result of her actions…

        Closed loop thinking would not require you to be any of those people that you mention. It would require that you adhered to a myopic view espoused by an insular group closed to outside input.

        As a patient she did NOT break Hippa as she was not a “covered entity”. She had the protections of the act….not the obligations.

        • anchorite

          Alright you’re probably right about HIPAA,but the threatening him and his staff and trespassing still stand. And explain how the doctor’s crime, grabbing a cell phone out of someone’s hand, which you consider to be theft, have ANYTHING to do with his medical abilities or competency. My experiences are as a patient, and I would sure like a doctor to make the best decision, not the decision that the person with the most money wanted. Patients are NOT customers. I don’t want a doctor focusing on the squeaky wheel, e.g. this whiny woman who decided to berate him over and over AFTER he’d started to treat her. I want him to do what is right.

          • John Smith

            – I don’t recall questioning the physician’s ability. I do recall questioning his judgement and demeanor.

            – If someone takes your property from you, it is by definition- theft. Remove the scrubs and setting and there would be little doubt.

            – If patients are not customers, please explain to me why patients remunerate medical personnel for their efforts. Explain to me how medical personnel are held liable for the quality of their practice. These two seminal facts mean- specifically- that physicians are indeed offering their services under a simple contract. This contractual agreement implies that the receiver of services is a (wait for it) customer.

            It’s really that simple.

  35. Peter S Lenz

    This whole thing is a tempest in a teapot, ie it is a small event. We only know about it because of the internet, and the public’s insatiable need for drama.

    The patient and her family were obviously not sympathetic characters. Big deal; the world is full of jerks. The doctor lost his cool. Big deal; who among us has not done that lost his or her cool.

    This whole thing is totally blown out of proportion.

  36. Julian Kerr

    There is no excuse to use profanity and become aggressive with a patient ever. There is no excuse to grab someone else’s property and run off with it… This medical “professional” behaved in a way that is shameful. There is no excuse…

  37. Julian Kerr

    And now, after watching this bs zdogg clip…. Clearly biased pro md propaganda….. I’m even more convinced that the medical “professional” was totally out of control and disgusting.

  38. NP

    There is wrong on both sides. Pointing fingers does not resolve the root problem. It’s is an unfortunate situation to say the least.
    Unrealistic expectations set by patients/customers followed by no explanations of what should be expected from healthcare staff results in frustration for all. Patients as “customers” who present to a healthcare facility seeking NEEDED medical “expertise” are the same as someone merely shopping for milk only to find the specific brand they want is on the delivery truck currently stuck in a traffic jam and expected for delivery hopefully within the next 2 hours. The milk customer goes crazy because an unplanned delay in delivery of milk is UNACCEPTABLE to their expectations therefore it is appropriate to become belligerent to the staff.
    You push anyone’s buttons long and hard enough (and from numerous angles) when they are there to help meet your needs as best they can …… it makes it very difficult to take & take & allow & allow being mistreated by someone when it all started with unrealistic expectations.