Context determines much of human perception and behavior. Dr. Robert Pearl, former CEO of The Permanente Medical Group, tells us why this has lead to acceptance of a broken health care system — and what we can do to transform it towards Health 3.0.

Watch the Facebook Live video and lend your voice in the comments. Check out Mistreated here!


Recently named one of Modern Healthcare’s 50 most influential physician leaders, Dr. Robert Pearl is the former CEO of The Permanente Medical Group (1999-2017) and former president of The Mid-Atlantic Permanente Medical Group (2009-2017). In these roles, he led the nation’s largest medical group, comprising 9,000 physicians, 35,000 staff and 4 million Kaiser Permanente members on the west and east coasts.

In 2017 he authored “Mistreated: Why We think We’re Getting Good Healthcare—And Why We’re Usually Wrong” a Washington Post bestseller that offers a roadmap for transforming American healthcare. All proceeds from the book benefit Doctors Without Borders.

A regular contributor to Forbes, Pearl covers the business of health care and the culture of medicine, and has been featured on CBS This Morning, CNBC, NPR, and in TIME, USA Today and Bloomberg News. He has published more than 100 articles in various medical journals, and frequently serves as a keynote speaker at major healthcare conferences.

Board certified in plastic and reconstructive surgery, Pearl received his medical degree from the Yale University School of Medicine and completed his residency in plastic and reconstructive surgery at Stanford University. He is now a clinical professor of plastic surgery at the Stanford School of Medicine and serves on the faculty at the Stanford Graduate School of Business.

Connect with him on Twitter @RobertPearlMD, LinkedIn and at his website

Catch #IncidentReport and Against Medical Advice as a top-rated Science & Medicine podcast on iTunes

Don’t wanna use iTunes? Stream us on Soundcloud or Stitcher.

Love the show and wanna support it?

Support ZDoggMD Industries on Patreon

Shop Amazon using this link

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to and affiliated sites.

Learn about direct sponsorship opportunities

2 Responses to “Mistreated: Dr. Robert Pearl Talks Health Care Transformation”

  1. Nirav Patel

    This talk really is a great starting point for a discussion. Here we have a vey smart former CEO who admits that even his own former company is not doing it right but at least it knows what needs to change. Kaiser primary care docs have double the patient panel they can take care of but they still have less than other capitated docs. Those who have too many probably just hope some of their patients are young enough to not get sick and fund the others. Kevin MD blog posts often point to overwork and data entry as a cause of burnout. If that was the case, most business owners would be burnt out. The big failure we have on the doctor side is that many are working hard but not effectively because of bad systems AND they know that someone who doesn’t seem to work very hard is stealing most of the money. This money could be used to get some help for the overworked healthcare team. The patients also now know about this scam. Transparency is key because only then can people re-establish their mission and faith in the system. Almost makes me think “No margin, no mission” should be corrected to “Too big a margin, everyone forgets about the mission” for healthcare.
    I look forward to the establishment of integrated systems doing well in places with a reasonable cost of living. I would move to work for such a place if they would have me.

    • ZDoggMD

      Thanks for your perspective Nirav.