There’s a lot of administration-buzz about “patient experience.”

At it’s basest level, it seems to involve turning highly educated and knowledgable healthcare professionals into retail clerks, with patients as “customers” and as we’ve all heard: the “customer” is always right.

But is that really what patient experience is about? Could happy and engaged healthcare professionals mean happy and engaged patients? Dr. James Riddell (University of Michigan Infectious Disease Professor and my brother-in-law) returns to discuss the ins and outs of the patient experience on my front porch because that’s where the ish goes down, y’all.

Watch the Facebook LIVE and check the comments, and make your voice heard! Please share.




Catch #IncidentReport and Against Medical Advice as a top-rated Science & Medicine podcast on iTunes

Don’t wanna use iTunes? Stream us on Soundcloud or Stitcher.

Support our show and videos on Patreon (your help makes what we do possible)

Shop Amazon using this link (and a portion of the proceeds goes to support the show)

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to and affiliated sites.

Check out ZDogg’s recommended books and gear here!

Learn about direct sponsorship opportunities

Sign up for our weekly email video summary

Related Videos