There’s a lot of administration-buzz about “patient experience.”
At it’s basest level, it seems to involve turning highly educated and knowledgable healthcare professionals into retail clerks, with patients as “customers” and as we’ve all heard: the “customer” is always right.
But is that really what patient experience is about? Could happy and engaged healthcare professionals mean happy and engaged patients? Dr. James Riddell (University of Michigan Infectious Disease Professor and my brother-in-law) returns to discuss the ins and outs of the patient experience on my front porch because that’s where the ish goes down, y’all.
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