Look, no one can argue that the patient experience isn’t important. We do a really crappy job much of the time; we fail to communicate clearly, to set expectations, to explain why we might be backed up or slow, and so on. It just ain’t easy when we’re understaffed and busy and the patient with the hangnail in Bed 5 is freaking out because their pillow isn’t positioned JUST SO…while next door you’re attending to a third round of vasopressin pushes on the lady with a BP of -10 mm/hg and a pulse rate of “call the family STAT.”

Doc Vader doesn’t care about all this though. He’s just straight pissed, like a sarlac with acute Boba Fett indigestion.

Prepare to get #DarkSide4Lyfe.

 

  • Jim Bell

    Pretty much. Turkey sammich, Dilaudid, and the rest is good. (Grey Poupon is P.R.N.)

  • Eleisha Hewes

    Although I definitely understand the frustration our medical professionals feel, it is just as important to understand the patient. Yes some patients are high maintenance and refuse to help themselves. Other patients are proactively trying to heal. No matter what type they may be, the pain they feel is very real. I have had the opportunity to see it from both the side of a patient and the side of staff. I work in behavioral health and believe me we get a lot of intresting behaviors. I also have been a patient for as long as 3 months due to a nocardia infection. As a patient I realized that pain made me irritable and just added to my frustration. I was already dealing with the many emotions that came up, added pain made it that much harder to manage. I realized that even I , could loose patience. I tried hard to catch myself on the days I had just about enough, because the staff don’t deserve to be treated poorly. I also would feel bad everytime I had to ask for something, because I know they are supper busy. My perspective changed a lot because of this 3yr long infection. I had nothing to feel guilty about when I needed something because I was not using the call button as a way to get attention. My pain was very real and if I didn’t take the medication I became someone I didn’t like. Anyway I think the best way to handle any patient care problems is to first validate their feelings then try to gain perspective that allows you to set firm boundaries when needed while still showing compassion. It is a difficult task for sure, expecially when things get hectic. Honestly both as a patient and a psych tech the one thing that really ticked me off was patients that were ignorant and selfish. I still do not understand how someone who is hurting but not in extreame pain believes their pain medication is priority over a code blue. Believe me I get it, but I also realize that severe pain and our own misconceptions can lead to poor behavior from patients.

  • Mary A. Vest

    “Would you like some Grey Poupon… in the morgue” cracked me up!

  • Michele Nerad

    Wow…the dilaudid apparently affects spelling ability.

  • Epador

    I still relish the interaction with the patient in Room 3, who I’d seen in another ER the week before, asking for a shot of Demerol 75 mg for his leg pain, claiming he’d just arrived in town yesterday. He looked at the syringe of 100 mg of thiamine IM I had ordered instead and demanded to know why. I explained that since I had treated him for the same complaint elsewhere last week, and he could not remember and confabulated a story about just arriving in town, I had diagnosed him with Korsakoff’s Syndrome which required stat parenteral thiamine. He picked up the crutches he had hobbled in on and stalked out. You only get a shot at such an interaction once, so relish it when it happens.

  • DrNurse

    Those warm blankets, though….

  • Esparkee

    Thanks. I needed this after getting “fired” from an easy patient’s care by her daughter, because I didn’t get her a “real Coke” (we were out and only had Shasta). Next day my easy patient had a new nurse and I had a new admit with a TF, q4 prns, AC/HS FSBSs, a rainbow of AM labs, diarrhea, bedpans…