Look, no one can argue that the patient experience isn’t important. We do a really crappy job much of the time; we fail to communicate clearly, to set expectations, to explain why we might be backed up or slow, and so on. It just ain’t easy when we’re understaffed and busy and the patient with the hangnail in Bed 5 is freaking out because their pillow isn’t positioned JUST SO…while next door you’re attending to a third round of vasopressin pushes on the lady with a BP of -10 mm/hg and a pulse rate of “call the family STAT.”
Doc Vader doesn’t care about all this though. He’s just straight pissed, like a sarlac with acute Boba Fett indigestion.
Prepare to get #DarkSide4Lyfe.